Apple lanserar Business Chat

Apple lanserar Business Chat

I nya iOS 11 kommer en mängd nyheter, bland annat en helt ny lösning inom ramen för iMessage som kallas Business Chat.

Business Chat är en lösning för att kunna hålla kontakten med kunder och användare inom företag.

Sending iMessages isn’t just for friends. It’s for business owners and their customers, too. That’s the case now more than ever thanks to Apple’s new Business Chat, described as a “powerful new way for businesses to connect with customers directly in Messages.” If you’re peddling goods or services and need to stay in touch with your users, Business Chat can be crucial in helping you answer questions, resolve issues, and complete transactions on any one of your Apple devices (yes, including the Apple Watch).

Digital Trends

Funktionerna tar sikte på support, frågor och service.

At the most basic level, Business Chat will allow for conversations to take place, but Apple also offers support for other relevant interactions, like appointment scheduling. After all, Apple points out that a number of customer service platforms have already integrated with Business Chat, including LivePerson, Salesforce, Nuance, and Genesys. Customers could even make purchases with Apple Pay via the new feature.