Australia’s Department of the Treasury has found that Microsoft’s Copilot can easily deliver return on investment, but staff exposed to the AI assistant came away from the experience less confident it will help them at work.
The Department conducted a 14-week trial of Microsoft 365 Copilot during 2024 and asked for volunteers to participate. 218 put up their hands and then submitted to surveys about their experiences using Microsoft’s AI helpers. Those surveys are the basis of an evaluation report published on Tuesday.
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