The American Customer Satisfaction Index (ACSI) is out with its 2023 study on electronics and household appliances. After Apple has been the sole winner of the personal computer category for 20 years straight, this year a rival has caught up and forced a tie.
ACSI published the new report today based on over 14,000 respondents (chosen at random) from July 2022 to June 2023. The personal computer category includes desktops, laptops, and tablets.
Overall, Apple’s Mac and iPad experience scored 83, three points above the personal computer average of 80 this year. And 83 is one point higher than Apple earned in the last two years.
Källa: Apple loses 20-year title as sole winner of the American Satisfaction Index – 9to5Mac
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