Plex avlyssnar dig inte

Plex avlyssnar dig inte

Plex avlyssnar dig inte

I dagarna så skickade Plex ut ett litet nyhetsbrev till en del användare med innebörden att det var länge sedan de använt Plex och att damma nu börjat att samlas på deras samling av musik, tv och film. Utskicket fick rakt motsatt effekt – användare blev oroliga över om Plex håller koll på, avlyssnar, sina användare.

Texten i det första brevet var en smula luddigt formulerat vilket fått användare att tro att Plex håller koll på vad som ses, när och vad som eventuellt också streamas.

Where’d you go?

Hi XXXX, you’ve done an great job getting your Plex Media Server up and running and adding your media. Nice job.

We noticed you haven’t been playing a lot of media lately. No worries, we just wanted to remind you how easy it is to enjoy your content on a ton of devices, anywhere

Nu har Plex fått gå ut med ett brev ytterligare för att lugna oroliga användare. Plex håller bara koll på om du är inloggad eller inte.

Earlier today we sent an email to a small percentage of Plex users who (we thought) hadn’t used Plex in a while, urging them to give it another shot. Seemed harmless enough, except it turns out we messed it up and ended up including a completely random mix of users (among them, some of our most active and beloved users).

To make matters worse, the wording in the email seemed to imply that it was being sent based on what folks are watching in Plex, which was most definitely not the case. We do not know or track what is in anyone’s library, and we do not know or track what people are playing. In order to make Plex work, we do keep track of things like user login times and when Plex devices were last seen. And we do occasionally use this data to send targeted emails (e.g. to let specific people know about issues impacting certain devices or operating systems).

 

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